The Moving Words offers a 100% refund to services purchased within 24 hours, but less 10% set-up/processing fee on the amount paid. After 24 hours, we can no longer issue a refund because by that time, we have already paid our business partners in fulfilling the service. Refund will be processed to your credit/debit card or original payment method used. Refund can take up to 30 days to reflect on your bank account.